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5.0
 
5.0
 
Top Rated Service 
 
 
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 Posted on Google  
 
  
 
 
 Abz A 
 
20 September 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Best people to deal with. They helped me buy my first investment property. Extremely happy with the results. Highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 mahmoud badra 
 
11 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
As a builder working in the development and renovation space, it’s rare to find a buyers agency as sharp, structured, and trustworthy as Citadel Agency. We engaged Omar and Jadd to help us identify development sites and renovation opportunities — and they delivered above and beyond. Their process is crystal clear, their research is backed by solid data, and most importantly — their word is their bond. From the first property brief to securing the deal, everything was handled with precision and transparency. It's clear they treat every deal like it’s their own, and that level of integrity is hard to come by in this industry. Highly recommend Citadel Agency to any serious developer or builder looking for an edge in the market.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chanel Samo 
 
23 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Jadd and Omar demonstrated exceptional professionalism and expertise in the field of property investment. As a first-time homebuyer, I initially felt very anxious about the purchasing process. However, their insightful guidance and practical advice helped me confidently navigate the process and ultimately secure a property in the ideal location and price for my needs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cassandra Luca 
 
11 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Teaming up with Citadel, alongside Jadd and Omar, has been nothing short of amazing. This was my first ever experience with the property world and I couldn’t have asked for better people to guide me through it. Their attention to detail, constant support, and incredible drive made the entire process smooth and enjoyable. Thanks to their expertise and dedication, I was able to secure my first investment property — a huge milestone for me! I truly appreciate everything they’ve done and can’t wait to see what the future holds. Highly recommend Citadel and the team!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James 
 
2 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I have purchased multiple properties over the years however was stuck for over 6months trying to get into the Melbourne and Tassie market. I reached out to the team and in a few weeks they secured me 2 great properties. I will use Citadel for all future purchases going forward. 10/10
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Rizza-Bordieri 
 
24 February 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
My partner and I had an incredible experience working with Jadd as first-time property investors. From the very beginning, he took the time to thoroughly explain the entire investment process and helped us understand the ins and outs of the market. Jadd was extremely patient and answered all our questions, no matter how basic. What we appreciated most was his professionalism and commitment to finding the right property that aligned with our goals and budget. Jadd provided valuable insights on potential properties, negotiated a great deal on our behalf, and took care of all the details so we could feel confident in our decision. Thanks to his expertise, we are now proud property owners, and we couldn’t be happier with the investment. I highly recommend Jadd to anyone, especially first-time investors, as he and his team truly make the process smooth and stress-free!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Angela Lay 
 
9 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We couldn’t recommend Jadd, Omar and the whole Citadel Agency team enough! 🤩🤩 From the beginning of our property journey right through to the end, the boys were incredibly supportive, trustworthy, patient and professional. They made the whole process feel easy and stress-free, and we genuinely felt like they were by our side every step of the way. What stood out the most was how much they genuinely cared. They treated every decision like they were buying the property for themselves, always paying attention to the smallest details and looking out for our best interests. 🙏🏽🙏🏽 A special mention to Jadd, his knowledge and professionalism are next level. His guidance and support had no limits. He gets things done! Whenever something needed to happen, they were onto it straight away. Everything moved quickly and smoothly, with constant updates and follow-ups along the way. We never had to chase them for anything, which made the whole experience so much easier. 💃🏽💃🏽 Omar was equally supportive, approachable and always there whenever we needed anything. Their whole network was amazing too, everyone we dealt with was easy going, friendly, helpful and professional. 👏👏 Citadel doesn’t make you feel like just another client, they genuinely make you feel like family. ❤️ Thank you Jadd, Omar and the whole Citadel team for making this journey such a positive one. We couldn’t be happier with the outcome and we’re already looking forward to working with you boys again on our next property! 🏡🙏🏽 Citadel Agency is definitely the team you want in your corner! 🥰
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tyla McDuff 
 
30 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience working with Jadd!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Vireshwar Dravid 
 
10 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with Jadd was an outstanding experience from start to finish. As first-time homebuyers, we had a lot of questions, and he patiently and thoroughly answered every single one. His expert guidance was invaluable in helping us navigate the market and find the perfect property. He's also a skilled negotiator and secured a fantastic deal for us. We highly recommend him!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mohamed Osman 
 
18 July 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We engaged Citadel Agency for a property acquisition and were thoroughly impressed by their diligence, insight, and professionalism throughout the process. Their team conducted a comprehensive review of the property’s condition, zoning, and market positioning, ensuring no stone was left unturned. From analysing building and pest reports to identifying potential risks, Citadel provided clear, data-backed recommendations that helped us move forward with confidence. Their due diligence went well beyond surface-level checks, factoring in local planning overlays, future developments, and realistic resale or rental performance.