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5.05.0Top Rated ServiceVerified by TrustindexTop Rated Service
- 5.0 Excellent rating Last 12 months
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- Verified by Trustindex Based on real customer reviews Learn more
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Lochie Reid28 August 2026Trustindex verifies that the original source of the review is Google.
I’ve had excellent dealings with Jadd and many other staff members at Citadel. Highly recommended.Posted on Google![]()
O A8 April 2026Trustindex verifies that the original source of the review is Google.
I had a really positive experience working with Citadel Agency and would happily recommend them to anyone looking to get into the property market. Omar and Jadd were fantastic throughout the entire process of securing my first investment property. From the beginning, everything felt straightforward and genuine. There was no pressure, just clear communication and honest guidance. They really took the time to understand what I was trying to achieve and made sure I felt confident at every stage. What stood out most was how transparent and reliable they were, they followed through on everything they said. Overall, the whole experience felt smooth and well-handled, which made a big difference. I’m very happy with the outcome and wouldn’t hesitate to work with them again in the future.Posted on Google![]()
Resistance12 September 2025Trustindex verifies that the original source of the review is Google.
Working with Citadel during my property purchase was a masterclass in negotiation. Their ability to read the market, anticipate vendor moves, and structure offers with precision made all the difference. What stood out most was their calm, strategic approach, no pressure, just clear advice backed by experience. They knew exactly when to push, when to hold back, and how to position me for the best outcome. In a competitive environment, their negotiation skill gave me a real edge. If you're serious about securing the right deal, Citadel is the buyers agency you want on your side.Posted on Google![]()
Fahad Mustafa24 January 2024Trustindex verifies that the original source of the review is Google.
Awesome service from Jadd. Very professional and prompt with his responses.Posted on Google![]()
Rio Varen17 June 2024Trustindex verifies that the original source of the review is Google.
Jadd was amazing to work with, found a buyer for my property and the process was seamless. Will definitely recommend Jadd to anyone looking to buy a property. Great work, Jadd!Posted on Google![]()
A Safi27 May 2025Trustindex verifies that the original source of the review is Google.
I had the pleasure of working with Citadel as my buyer's agent, and I can't recommend them highly enough. What stood out immediately was their deep analytical insight into the market – every recommendation was backed by data, not just opinion. Throughout the process, Citadel was completely transparent, ensuring I always felt informed and in control. What truly made the experience exceptional, though, was the friendly and approachable manner in which everything was handled. No question was too small, and every step of the journey was clearly explained. It made a typically stressful process feel seamless and empowering. Thank you, Omar, Jadd & the team at Citadel!Posted on Google![]()
Nasrine Lazkani29 November 2023Trustindex verifies that the original source of the review is Google.
Our experience with Citadel for a swift property review was nothing short of exceptional. Recognizing our urgency, they promptly scheduled a comprehensive review of the house we were eyeing. They arrived punctually, armed with vital information about the property and its surroundings. Their transparent communication and insightful guidance on both positives and potential concerns demonstrated a deep understanding of the real estate market. What set Citadel apart was their personalized approach. They tailored their insights to our needs, making the review not only informative but also enjoyable. I highly recommend Citadel to any young couple seeking to better understand the value of a given home. Their commitment to excellence and client satisfaction truly make them stand out. If you want a quick, informed decision on your property, trust Citadel. Thanks again Jadd + team!Posted on Google![]()
Dylan K5 September 2024Trustindex verifies that the original source of the review is Google.
Great experience from our first conversation, all the way through to settlement. Great communication along the journey and also even post purchase the communication has still been great with regular follow ups. Highly recommend!Posted on Google![]()
simon25 June 2025Trustindex verifies that the original source of the review is Google.
Buying interstate always felt a bit daunting, but Citadel made it easy. They know Melbourne’s property scene inside out and were always one step ahead. From shortlisting suburbs to crunching the numbers, their analysis was spot on. We appreciated how accessible they were and no question was too small, and they really took the time to educate us along the way. Plus, they absolutely nailed the negotiation. Wouldn’t hesitate to use them again or recommend them to others.Posted on Google![]()
Ridvan Atlihan3 June 2025Trustindex verifies that the original source of the review is Google.
From the moment I approached Jadd and Omar, I had nothing but confidence in their ability to help me purchase my first investment property. I was able to remain focussed on work/life commitments while receiving important updates from the team and having crucial information explained carefully to me. Their exceptional knowledge of the market and the close relationships they have with other professionals in the field meant we were able to efficiently secure a great investment opportunity within a month. Not having much experience in property myself, what started as a daunting endeavour turned into an stress-free and streamlined process thanks to Citadel!
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