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5.0
5.0Top Rated ServiceVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read morePosted on Google![]()
sideekah copeland26 February 2026Trustindex verifies that the original source of the review is Google.
I recently worked with Omar from Citadel Agency and had a fantastic experience. His communication was clear, professional, and consistently prompt throughout the entire process. The services provided were outstanding, and everything was handled seamlessly. I highly recommend the team ant Citadel Agency and would definitely use their services again!Posted on Google![]()
Maggie TSD29 July 2025Trustindex verifies that the original source of the review is Google.
Omar and Jadd are the kind of team you want behind you when you’re making big investment decisions. They took the time to understand my goals, ran detailed property research, and always came to the table with clear insights and options. It never felt rushed or transactional. Every step was handled with care, professionalism, and a long-term mindset. As a first-time investor, I appreciated how they balanced education with execution. They answered every question, flagged risks I hadn’t considered, and gave me confidence in my decisions. Working with them felt more like a partnership than a service. I’m now on my second purchase with Citadel and couldn’t imagine doing this without them.Posted on Google![]()
karen harrish29 January 2025Trustindex verifies that the original source of the review is Google.
Citadel Property Agency (Jadd) came highly recommended by our mortgage broker, and engaging Jadd mid-year to help us purchase an investment property outside Sydney was one of the best decisions we've made. With three kids and full-time jobs, we were not only out of touch with the property market but also too busy to even know where to begin—our last property purchase was our family home 21 years ago. From our very first conversation with Jadd, we knew we were in excellent hands. He was exceptional throughout the entire process, helping us secure an off-market property at below-market value. Jadd guided us every step of the way, from property selection to settlement, ensuring everything was seamless—including securing a tenant and setting the right rental price. It’s still early days, but we’re confident we’ve made a fantastic investment that will help secure our family’s financial future. Thank you, Jadd & Citadel Property! Karen & Matt HarrisPosted on Google![]()
Dylan K5 September 2024Trustindex verifies that the original source of the review is Google.
Great experience from our first conversation, all the way through to settlement. Great communication along the journey and also even post purchase the communication has still been great with regular follow ups. Highly recommend!Posted on Google![]()
Ty Jeffrey13 July 2026Trustindex verifies that the original source of the review is Google.
Great people to work with, knowledgeable, professional and efficient. I would highly recommend!Posted on Google![]()
Helen Androulidakis11 December 2025Trustindex verifies that the original source of the review is Google.
We recently used Citadel as our buyers agent and the experience was absolutely flawless. Coming from a prestigious buyers agency myself, my expectations were extremely high. Omar & Jadd exceeded every single one of them. They were always available for a chat, negotiated confidently on our behalf, and made us feel supported from start to finish. They took all the hard work out of the process, making the entire journey smooth, stress-free, and enjoyable because not only are they very professional and amazing at what they do, but they are also genuine people- we always have a laugh like we have known them forever. What really stood out was their ongoing support beyond the purchase. From guidance on property management to helping us map out a sophisticated long-term strategy, they gave us a clear game plan and genuine clarity for our future property goals. This is definitely a long-term relationship for us. We highly recommend Citadel to anyone looking for a top-tier buyers agent who delivers quality, expertise, and true care for their clients.Posted on Google![]()
Naaman Fraser1 September 2026Trustindex verifies that the original source of the review is Google.
Incredibly good Buyers agent, wonderful to work with and very knowledgeable. Would recommend to anyone looking for a great Buyers Agent!Posted on Google![]()
Chad Altun24 June 2025Trustindex verifies that the original source of the review is Google.
Absolutely amazing experience with Citadel Property Agency! Omar and Jadd went above and beyond to help me secure my first investment property. They took the time to understand my goals and presented me with multiple great options that suited my budget and long-term plans. Their knowledge of the market, honest advice, and constant communication made the entire process smooth and stress-free. I couldn’t be happier with the outcome and will definitely be working with them again for my next purchase. Highly recommend these guys – absolute legendsPosted on Google![]()
Nesrin Okur15 July 2025Trustindex verifies that the original source of the review is Google.
I engaged Jadd from Citadel Agency purely for help with negotiation and it was the best decision I made. He came in with a clear strategy, knew exactly how to handle the agent, and helped position the offer in a way that got results without overpaying. What impressed me most was how calm and calculated he was throughout. No fluff, just straight-up guidance backed by insight and experience. In the end we secured the property on favourable terms and I’m certain I wouldn’t have gotten the same outcome without his help. If you’re negotiating a deal and want someone sharp in your corner, Jadd’s the one to call.Posted on Google![]()
Bilal Dennaoui22 May 2025Trustindex verifies that the original source of the review is Google.
Navigating property purchases while juggling a busy schedule can be overwhelming, but working with Citadel Agency has made the entire process straightforward and stress-free. Their team took the lead from day one, providing expert advice, handling the details, and ensuring every step moved forward smoothly. I especially want to acknowledge Jad, whose support during my second property purchase was outstanding. He was proactive, knowledgeable, and genuinely committed to achieving the best possible outcome. His guidance gave me real confidence throughout the process. What sets Citadel apart is their deep understanding of the market and their ability to manage everything with minimal input from me — exactly what I needed. They’ve consistently had my best interests at heart and delivered results that speak for themselves. If you’re looking for a team that combines professionalism, insight, and real care for their clients, I couldn’t recommend Citadel Agency more highly.
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